FAQ

1. Which countries do you offer shipping to, and what is the estimated delivery time?
Currently, we only provide shipping to the United States (excluding Hawaii and Puerto Rico). We have multiple warehouses in the US, and once payment is successful, delivery is completed within 5-7 working days.

2. How can I qualify for free shipping on my order?
We offer doorstep delivery services. Orders totaling $79.99 or more are eligible for free shipping, while orders below $79.99 incur a $5.99 shipping fee.

3. What payment methods are accepted?
You can make secure payments using credit cards or PayPal.

4. How is the safety of the goods ensured?
KingPavonini cooperates with multiple express companies such as USPS and Amazon Logistics to ensure timely delivery. KingPavonini will provide customers with a tracking number and link for each order to ensure you always know the status of your order.

5. Can I cancel my order and receive a refund?
Orders can be canceled before they are shipped. Once the order is shipped, cancellation is not possible. If you still wish to return the package, please contact us after receiving it, and we will guide you through the return process. service@kingpavonini.com

6. What should I do if I receive damaged or defective products?
If you receive damaged or defective products, please take photos of the issues and contact our customer service center immediately. They will assist you in getting a refund or replacement. service@kingpavonini.com

7. Can I return or exchange products? What is your refund policy?
Yes, we offer a return and exchange service within 30 days. If the issue is due to product quality, we will cover the return shipping cost. For other issues, customers need to cover the return shipping fee. For more details, please refer to our return and refund policy.

8. I haven't received an order confirmation.
Please check your spam folder, and if not found, contact our customer service center for verification. service@kingpavonini.com

9. It's been a week, and I still haven't received my package.
Please contact our customer service center to check if there are any issues with your package. service@kingpavonini.com

10. Who should I contact if I have any questions?
Whether it's about orders or pre-sale and after-sale inquiries, you can contact us. We will respond as soon as possible.
Customer Service: service@kingpavonini.com